Customer Service Rep I

  • Supports the Sales staff on a daily basis responding to their business and customer service needs

  • Assists with food shows, sales meeting and special event execution and follow-up by notifying all Sales Representatives of the event and confirming their attendance and participation, managing all show equipment, ordering samples, and following up with all sales leads with sample requests and quotations

  • Compiles and processes quotations; requests quotes from all manufacturers as needed

  • Quotes and composes specific custom product items and follows up as requested

  • Maintains inventory of samples for all manufacturers, properly labels all samples with recipient name and expiration date, and expedites samples and POS information

  • Assembles sample kits for sales presentations with corresponding product information for the Sales Representatives and Strategic and Distributor Account Managers

  • Qualifies, processes and resolves all product complaints, replacing product if necessary

  • Maintains sales flyers for distributors; disseminates manufacturer product information as needed

  • Completes invoice and income reconciliation

  • Enters order information and makes corrections and changes as needed

  • Confirms orders within a timely manner to assure the customer s needs will be met

  • Answers and troubleshoots all calls from operators, distributors and manufactures and directs all calls according to situation or needs, keeping the Sales team informed of problems

  • Completes lead sheets on incoming calls from operators and distributors and sends lead sheets to appropriate sales personnel

  • Other duties as assigned


  • High School Diploma

  • 6 months of previous experience in an office setting

  • A positive, professional, and proactive attitude

  • Strong organizational skills

  • Ability to multitask

  • Excellent communication skills

  • Resourcefulness and the ability to independently solve problems

  • Ability to thrive in a team based environment, both asking for and giving assistance as needed and without being asked

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